Frequently asked questions

You can sign up your business here: https://ddispatcher.com/dispatcher/owner_signup

We will deliver within a 20km radius of your business.

Delivery rates will vary on the type of business and the location of the customer’s address. If customers live within 4km of your business, they will pay the base in-town delivery rate, which will vary from $5-8 depending on the type of business.

When drivers pick up orders, they will deduct the delivery fee and prepay for the order for the customer. They will then charge the customer the full bill total with the delivery charge at their door. Your customers can pay our drivers by cash, debit or credit card. Transactions made by debit and credit card are processed securely through our portable payment processing machine. If payment is made through our machines, owners will be charged pay per use fee: $1.50 for debit transactions and $2 for Credit Card Transactions. Most businesses add these fees to their customer’s order total to cover the cost.

Our app will calculate the delivery charge. You will need to input your customers address where requested. Intown deliveries are calculated as base rate within 4km from your store. Any additional km will be calculated $1 per Km.

Our app will calculate the delivery charge once you input your customer’s address. In-town deliveries (within 4km of your store’s location) are calculated at a base rate. Any additional distance will be calculated $1/km.

Each restaurant sets their own rates for their customers. Some choose to cover part of the delivery fees and some charge their customers in full. Either way, the delivery fee is added right onto the customer’s order total when they make their order.

You can dispatch our drivers via the Driver Dispatcher app, SMS, phone call or by pressing our Driver Dispatcher button.

We aim to have a driver to your store within 10-15 minutes after you dispatch – sometimes, even sooner! But at times we might take longer, depending on demand. That is why it is best to have access to our app on iOS or Android in order to view the driver’s ETA in real-time. You will be able to see how many orders are in queue and how many drivers are online.

We delivery for restaurants, pharmacies, liquor stores, specialty gift shops, flower shops, real estate and law offices, and various parts supply stores (auto, electrical, plumbing, hardware, etc). If you feel that your business would benefit from providing a delivery service through Driver Dispatcher, please get in touch with us. We’d be more than happy to discuss your needs.

Staffing is based on demand, so it will vary from day to day. We analyze our reports daily to ensure that we will have sufficient drivers scheduled at the peak times of day and busiest days of the week.

Our goal is to provide you with professional delivery drivers that will represent your business. If you ever have any issues, you can contact the Driver Dispatcher office directly and the matter will be dealt with to your satisfaction immediately.

Driver’s fee: There is a base in-town delivery rate to any address under 4km of your business (it varies from $5-8 depending on the type of business). For addresses 4km or more from your business, the rate increases by $1 per kilometre, or portion thereof. Note: GST must also be added to this fee, as it is a service. Dispatcher service charge: Driver Dispatcher charges a small, flat fee for each dispatch request that you make, regardless of the size of the order or its distance.

You will need the customer’s name, their cell phone number and their full address, including unit number if they have one. You will also need to ask what their method of payment will be. The Driver Dispatcher app calculates the delivery charge based on your customer’s address, and drivers need their cell phone number to provide order tracking information, or to call them in case they need clarification about the delivery information.

With Driver Dispatcher, you always know exactly how much each delivery will cost your business, so it’s up to you (and the flexibility of your profit margins) to determine how much to charge your customers. Some businesses choose to cover part of the delivery costs as a part of doing business and to encourage more delivery orders. Some charge their customers the full amount to ensure that all their costs are covered. You could even offer a Free Delivery promotion for your customers! It may seem a little confusing at first, but we promise that once you’ve determined how much of the delivery costs you are able to absorb as a cost of doing business, it becomes very simple!

Regardless of what you choose to charge your customers, there should only ever be one delivery amount shown on a bill to prevent confusion. Let’s break it down: With a typical pick-up order, you would add up the price of the items in their order, add applicable taxes, and tell the customer their “pick-up order total” so that they know what they will need to pay when they arrive, right? The only change with a Driver Dispatcher order is that you will add the customer’s delivery fee as another item before calculating the tax, and then give them the “delivery order total” instead, so that they know what they will need to pay the driver upon delivery. Example #1: Let’s say an order is $60, the Driver’s fee is $6 (for simplicity’s sake right now, this is including tax) and the Dispatcher charge is $2: you would add $8 to the “pick-up order total”, quoting $68 to the customer as their “delivery order total”. The Driver pays you $62 when they pick up the order (you keep the Dispatch charge to cover expenses) and they collect $68 from the customer upon delivery, which covers their $6 delivery fee and the $62 they paid you for the order. Example #2: If you choose to cover part of the delivery cost (e.g. $2 for the Dispatch charge), you would just subtract that amount from the “delivery order total” in Example #1 and quote the customer $66 as their total instead. The driver will pay you $60 and collect $66 from the customer upon delivery, which covers their $6 delivery fee and the $60 they paid you for the order. The $2 difference is absorbed in your profit margin as a cost of doing business. Example #3: If you’re running a “Free Delivery” promotion, you would quote the “pick-up order total” to your customer ($60) and pay the driver directly ($6) yourself. Using the examples above, the Driver would pay you $54 when they arrive to pick up the order and collect $60 from the customer.

When our driver arrives at your business to pick up the order, they will pre-pay for it by simply subtracting their fee from the “delivery order total” and pay you that amount (technically, they are just paying the “pick-up order total” as if they were the customer that placed the order). Upon delivery, they collect the “delivery order total” from the customer.

Your customers can pay our drivers with cash, of course, or they can use a debit card, Visa, or Mastercard. All card transactions are processed securely through our portable payment processing machine, and there is a pay-per-use fee of $1.50 for debit cards or $2 for credit cards. Most businesses pass this fee on to the customer to cover costs, however, customers tend to expect it for the convenience of mobile payment options.

You can dispatch our drivers by pressing our Driver Dispatcher button, using the Driver Dispatcher app, or via SMS or phone call.

We aim to have a driver to your store within 10-15 minutes after you dispatch – usually even sooner! But at times we might take longer depending on demand. That is why it is best to have access to our app on iOS or Android in order to view the driver’s ETA in real-time. You will be able to see how many orders are in queue and how many drivers are online.

We delivery for restaurants, pharmacies, liquor stores, specialty gift shops, flower shops, real estate and law offices, and various parts supply stores (auto, electrical, plumbing, hardware, etc). If you feel that your business would benefit from providing a delivery service through Driver Dispatcher, please get in touch with us. We’d be more than happy to discuss your needs.

Staffing is based on demand, so it will vary from day to day. We analyze our reports daily to ensure that we will have sufficient drivers scheduled at the peak times of day and busiest days of the week.

Our goal is to provide you with professional delivery drivers that will represent your business. If you ever have any issues, you can contact the Driver Dispatcher office directly and the matter will be dealt with to your satisfaction immediately.

Each delivery amount will vary depending on the business type and the distance from the business to the delivery destination. However, most of our drivers are averaging around $10 per delivery on restaurant orders.

No. Drivers are sub-contractors for Driver Dispatcher. Drivers are responsible for their own vehicle, including gas, maintenance, insurance, or any necessary tools to become a delivery driver for Driver Dispatcher.

Yes. Drivers need to have the insurance coverage for increased driving as required by ICBC. Insurance costs may vary based on your vehicle’s year, make, model and your driving record. Drivers with a clean driving record could see an additional $25-50/month to add delivery insurance. Please contact your local Auto Insurance Dealer to get a proper quote.

No. Driver Dispatcher provides a portable payment processing for drivers to use while on their shift to allow customers to pay for their order via credit or debit card. There is no cost to the driver for use of the machine, but you are responsible for paying for the cost to repair or replace the machine should it become damaged or lost while in your possession. Drivers will receive a unique 2-digit clerk ID # from Driver Dispatcher. All transactions made using your clerk ID will be e-transferred to your provided email address on the next business day.

Because orders are paid at the customer’s door, without pre-payment you would have to return to the business you picked the order up from to provide their payment. This step saves you and the business owners time! As soon as the customer has paid you for their order, you’re ready for your next delivery – no backtracking to get the business their payment. Drivers deduct the delivery fee off the order total at pick up from the business. When the driver arrives to the customer’s door, they will collect the full order total including delivery fee from the customer!

Drivers will require a reliable, fuel-efficient car with proper delivery insurance to deliver. Driver Dispatcher will provide a branded thermal delivery bag, t-shirt and hat. At the start of their shift, drivers will pick up a mobile payment processing machine for use during their shift. Drivers will pay $50 deposit for the bag, shirt and hat, which they will receive back when they decide to no longer work for Driver Dispatcher, provided the items are returned in good condition.

You can find the local business signed up to use our delivery service here:

Just call the business directly to place your order! They will dispatch one of our drivers to pick it up and deliver to you as soon as it’s ready. Some businesses may feature online ordering or have their own app or text to order option – you are welcome to use the method that is most convenient for you.

We will deliver within a radius of 20 km from the business.

We suggest that you contact them and let them know that you’re interested in delivery service from them and tell them about our service. Businesses offering delivery service are earning extra revenue from home deliveries, as this trend is continually growing.

The business you ordered from subcontracts the delivery to us, and we use our mobile processing device to process your transaction.

The driver pre-pays the business for your order when they pick it up. This ensures the business is paid right away, and the driver is reimbursed for the order total when you pay them with our machine.

Rates will vary depending on the business and your distance from them. Businesses set their own base rates for how much they will charge their customers for delivery.

You can apply to become a franchisee here:

Initial franchise fees will vary depending on location but will start at $20,000.

The monthly cost to operate Driver Dispatcher is minimal. Most of the cost will be in renting and maintaining the portable payment processing devices.

Before signing up to become a franchisee, ask yourself this: do I know at least 10 reliable people that would be willing to deliver on a part-time basis while this service gets going? If yes, then once established, you can source your drivers through Kijiji, Craigslist, Facebook, job search websites, or any other source that works for you. We can also help you with this process.

You are responsible for signing up businesses for your franchise, however, we will provide you with some marketing tactics to help you recruit businesses and show them how tremendous the benefits can be from providing delivery services to their customers.